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Delivery
Delivery times and costs:
We aim to dispatch within 24 hours of receipt of your
order, although at busy times such as Christmas this may be longer.
Please contact us at the time of ordering if your item is required urgently. Delivery costs are estimated for postage to anywhere
within the European union and the US.
Items will be posted by first
class post in the UK. Items lost in the post can only be classed as
lost after 30 days from posting, until then no replacement can be issued.
Returns:
Unwanted items can be returned, in original condition, within 14 days of receipt for a credit note, refund or exchange. We cannot be held responsible for items being lost on their way to us and it is the senders responsibility to retain proof of posting and claim for lost items. Any faults with the products, or packing discrepancies, must be reported within 7 days of receipt of the order, We withhold the right to request that any item/s reported faulty are returned to us with all packaging so that an assessment of the fault can be made and a replacement product issued if necessary.
Payment:
Payment on the site is via PayPal. If you do not have an account you can create one by visiting www.paypal.com. The Black Rabbit does not store any financial information.
Gifts:
If you are buying a product as a gift and would like it posted directly to the recipient, please confirm the delivery and billing addresses on your PayPal checkout. If you e-mail at the same time we can make sure to send the invoice to you and the product with a delivery note only (no prices shown) to the address required.
Toys:
The products on this site are not suitable for children under three years.
Contact:
If you have any questions about the information on this page please do not hesitate to contact us.
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